Support

We're happy to help.

Found a bug, have a question about your account or subscription, or just want to say hello? Write to us and we will get back to you as soon as we can.

Frequently asked

Do I need an internet connection to use the app?

Not entirely. Lesson text and your review cards are saved on your device as you go, so you can keep learning if you lose your connection. Premium members can download whole seasons, including both the videos and the lesson text, so even lessons you have never opened will work offline. Anything you finish while offline is stored on your device and syncs the next time you are online.

How do I change the interface language?

You can change it at any time from the Profile tab. Seven languages are supported.

Where does my leaderboard name come from?

Every account gets a nickname automatically. It pairs a Spanish animal with an adjective, like "La Tortuga Paciente." You can change it at any time from the Profile tab by picking from the same list. There is no free-text username, so nothing you type is ever shown to other people.

Why didn't I earn XP for replaying a lesson?

You can replay any finished lesson as often as you like, and that is never restricted. XP works a little differently: you earn it from the same lesson again once enough time has passed, which keeps the leaderboard fair for everyone. Your first time through a lesson always earns full XP.

Can I slow down the videos?

Yes. Tap the speed badge on any lesson video to cycle through 1×, 0.75×, and 0.5× playback.

How do I delete my account?

You can delete your account yourself, at any time, from the Profile tab in the app. It takes effect immediately and removes all of your data. If you would rather we did it for you, email the address above and we will handle it within 30 days. See our Privacy Policy for details.